To wear a fragrance is to paint the air around you with your presence.

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Legal

Refund &
Cancellation

Last updated 22 August 2026

Cancelling an order

You can cancel any order before it is dispatched. Email us with your order number and we will cancel it and refund you in full. Once a parcel has been handed to the courier it can no longer be cancelled.

No return, no exchange

All fragrance and attar purchases are non-returnable and non-exchangeable due to the nature of the products.

Attar is a concentrated oil applied directly to skin. Once a bottle leaves our hands we cannot verify how it was stored or handled, and it cannot be resold to anyone else. For hygiene and safety reasons the sale is final.

Please check your fragrance selection, quantity and delivery details carefully before placing your order. If you are unsure which scent suits you, use the fragrance finder or write to us before ordering — we are happy to help you choose.

Not acceptedChange of mind, or “I did not like the smell.”
Not acceptedExchange for a different fragrance, size or box.
Not acceptedOpened, used or partly used bottles.
AcceptedWrong item delivered, or the bottle arrived damaged or leaking. See below.

Damaged, leaking or wrong item

This is the one exception, and it stands. If the parcel arrives damaged, the bottle is leaking, or you received the wrong item, email us within 48 hours of delivery with photographs of the parcel and the bottle. We will send a replacement or refund you in full, and we pay the return shipping. You are not left with a product you cannot use because of our mistake.

How to raise a request

  • Email hello@scent-elle.com with your order number.
  • Attach photographs of the parcel and the bottle.
  • We reply within 2 working days with the next step.

Refund timeline

Where a refund is due — a cancellation before dispatch, or an approved damaged or wrong item claim — it is issued within 5 to 7 working days. It goes back to the same payment method you used. Your bank may take a further 2 to 5 working days to show it.

Shipping charges

  • Our mistake (wrong, damaged or leaking item) — we pay the shipping both ways.
  • Cancellation before dispatch — the full amount is refunded, including shipping.

Failed delivery

If a parcel returns to us because the address was incomplete or nobody accepted it, we refund the item value after deducting the shipping already spent.

Contact

Email: hello@scent-elle.com
Phone: +91 92207 60829
Hours: Monday to Saturday, 10:00 – 18:00 IST